To ensure all staff claims are processed and submitted to the Bursary Office for payment within fourteen (14) working days in the following month.
To ensure all invoices are processed and submitted to the Bursary Office within seven (7) working days from the date of receipt .
To respond to customer written enquiries within seven (7) working days from the date of receipt.
To provide a fair, ethical and customer friendly counter service.
To issue official document to student within three (3) working days from the date of the application.
To process and update student data in Student Information System (SMP) according to the Work Schedule for every semester.
To display Academic Timetable for the following semester two (2) weeks before the semester break.
To display Final Examination Timetable three (3) weeks before the beginning of the Final Examination.
To issue appointment letter to course lecturer at least one week before the lecture begins.